REFUND POLICY

Welcome to veraluxe.cc. We are committed to providing every customer with a worry-free and satisfying shopping experience. If you are not satisfied with your diamond jewelry purchase, you may request a return or refund in accordance with the return policy outlined below.

I. Return Request Period

Customers may submit a return request within 30 days of receiving their merchandise.

Requests for refunds or exchanges submitted after the return period has expired may not be accepted.

II. Eligible Return Situations

Returns or refunds may be requested under the following circumstances:

The product has quality defects.
An incorrect item was received.
The product was damaged during shipping.
The product significantly differs from its description.
The customer is dissatisfied with the product.
Returns are accepted even if the product has been opened.

To enhance our customers’ shopping experience, Veraluxe accepts return requests for certain products even after they have been opened.

However, returned items must meet the following conditions:

The product must not be damaged by human error.
Accessories, original packaging, and complimentary gifts should be included as completely as possible.
The product must remain in a condition suitable for resale.
III. Situations Ineligible for Return

Returns may not be processed under the following circumstances:

Products damaged by human error.
Products that show obvious signs of use that render them unsuitable for resale.
Requests submitted after the return period has expired.
Custom-made or personalized products.
Damage caused by personal negligence or misuse.
IV. Return Process

Please follow these steps to request a return:

Contact Customer Service to submit a return request.
Provide your order number and a description of the issue.
Once confirmed by Customer Service, you will receive return instructions.
Ship the product back to us.
A refund will be processed once our warehouse has received and inspected the returned item(s).
V. Refund Details

Refunds will be processed within 3–7 business days after we receive and inspect the returned merchandise.

The refund amount will be credited back to your original payment method; the actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.

VI. Return Shipping Costs

For returns due to product quality issues or shipping errors: We will cover the return shipping costs.
For returns due to reasons other than product quality: The return shipping costs are typically borne by the customer.

We recommend using a trackable shipping service when returning items.

VII. Return Address and Contact Information

If you wish to request a return, please contact Customer Service first.

Phone: 13640014911

Email: 948558171@qq.com

Address: Shop No. 123, Zone A (Self-designated), 3rd Floor, Baihui Shopping Plaza, No. 63 Wenchang Road (Opposite the Railway Station), Zumiao Subdistrict, Chancheng District, Foshan City [45040]

VIII. Order Cancellation

If your order has not yet been shipped, you may contact Customer Service to request a cancellation.

If your order has already entered the shipping process, it must be handled in accordance with our Return Policy.

IX. Important Reminders
Please retain your order confirmation and shipping information.
Please be sure to contact Customer Service for confirmation before returning any items.
Unauthorized returns may not be processed.

Thank you for choosing Veraluxe. We are dedicated to providing you with elegant, exquisite diamond jewelry and a secure, reliable shopping experience.